Frequently Asked Questions
Essential Information for Functional Living
What is the Labour and Wait philosophy regarding product quality?
We specialize in timeless, functional products that are designed to last. Our collection focuses on high-quality materials and traditional manufacturing methods, ensuring each item serves its purpose for years to come.
How long will it take for my order to arrive?
Standard domestic orders are typically processed within 2-3 working days. Once dispatched, delivery usually takes 3-5 business days depending on your location.
Do you offer international shipping for your homeware products?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the weight of the items and the destination country.
What is your return policy for unused items?
If you are not satisfied with your purchase, you can return the item in its original, unused condition within 28 days of receipt for a full refund or exchange.
Are your products handmade or mass-produced?
Many of our items are sourced from specialist makers and small-scale manufacturers who utilize traditional techniques. This often results in unique variations that reflect the craftsmanship of the product.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.